Delivery Agent Mobile Application - OrbioSolutions Case Study | Triophore
Triophore optimized OrbioSolutions' last-mile e-commerce delivery with a custom Flutter mobile app and Node.js backend.
The Challenge
Business Problem
OrbioSolutions faced inefficiencies in their last-mile delivery operations, including manual assignment of deliveries, lack of real-time visibility, poor communication between stakeholders, and the need for secure proof of delivery, all hindering scalability and customer satisfaction.
The Goal
To streamline OrbioSolutions' delivery operations, enhance real-time visibility, improve communication, ensure secure proof of delivery, and provide a scalable solution that enhances user experience for delivery agents.
Technology Stack
Mobile
Backend
Infrastructure
Service
The Solution
Discovery & Architecture
Triophore began with a thorough discovery phase, analyzing OrbioSolutions' existing e-commerce infrastructure and specific delivery workflows. The architecture designed involved a Flutter-based mobile application for delivery agents interacting with a Node.js backend. Firebase services were integrated for real-time data synchronization, user authentication, and push notifications. MongoDB was selected as the database for its flexibility and scalability in handling diverse delivery data.
Development Phase
The development process encompassed building a custom mobile application for delivery agents using Flutter, focusing on intuitive UI and optimal performance across Android and iOS. The Node.js backend was built to handle order data, agent management, real-time tracking, and notifications. WebSockets were implemented to facilitate real-time communication between the mobile app and the backend. Integration with Firebase services ensured secure user management and efficient data synchronization.
Key Feature Implementation
The solution's key features include order assignment and management, navigation and route optimization, real-time status updates, proof of delivery (electronic signatures, photo capture), and communication tools. Robust backend services manage order data, agent assignments, real-time tracking, and notifications. Seamless integration with OrbioSolutions' existing e-commerce platform ensured a unified operational flow.
The Results
Performance
The solution significantly improved delivery agent efficiency through optimized routes and real-time updates.
Scalability
The Node.js backend with MongoDB ensures the system can handle growing order volumes and an increasing number of delivery agents without performance degradation.
User Impact
Delivery agents experienced a more intuitive and efficient workflow, leading to improved job satisfaction. Customers benefited from real-time delivery tracking and reliable proof of delivery.
Business Efficiency
OrbioSolutions achieved streamlined delivery operations, reduced fuel costs, and enhanced customer satisfaction through real-time visibility and improved communication.