Empowering Delivery Agents with a Custom Mobile Application
Triophore developed a custom mobile application for OrbioSolutions to streamline e-commerce delivery management and optimize last-mile operations.
The Challenge
Business Problem
OrbioSolutions faced inefficiencies in managing its delivery operations, including manual assignment, lack of real-time tracking, poor communication, and the need for proof of delivery.
The Goal
To streamline delivery management, improve real-time visibility, enhance communication, ensure secure proof of delivery, and provide a scalable and user-friendly solution for delivery agents.
Technology Stack
Mobile
Backend
Infrastructure
The Solution
Discovery & Architecture
Triophore conducted a thorough discovery phase to understand OrbioSolutions' specific delivery workflows and challenges. The architecture involved a cross-platform mobile application built with Flutter for delivery agents, communicating in real-time with a Node.js backend powered by WebSockets. MongoDB was chosen for flexible data storage, while Firebase services provided real-time updates, authentication, and push notifications. The system was designed for seamless integration with OrbioSolutions' existing e-commerce software stack.
Development Phase
The development process involved creating a custom mobile application with features such as order assignment, route optimization, real-time status updates, proof of delivery capture, and communication tools. The backend services were built using Node.js to manage order data, agent information, real-time tracking, and notifications. Flutter's capabilities enabled fast development cycles and a responsive user interface.
Key Feature Implementation
Order assignment and management, navigation and route optimization, real-time status updates, proof of delivery capture (electronic signatures, photos), communication tools, real-time tracking, push notifications, and scalable backend services.
The Results
Performance
Improved delivery agent efficiency through optimized routing and real-time updates.
Scalability
The system is built to handle increasing order volumes and a growing fleet of delivery agents without performance degradation.
User Impact
Enhanced user experience for delivery agents with an intuitive and responsive mobile application.
Business Efficiency
Streamlined delivery processes, reduced fuel costs, and improved customer satisfaction through efficient delivery management.